(Updated as of May, 2018)
This Global Privacy Notice to Users of Alipay Services applies to our users of our Alipay Services (Users) and other relevant individuals worldwide, including:
If you are an individual in the European Union (EU) whose personal data we process in relation to either our offer of goods or services to you or our monitoring of your behaviour in the EU (EU Users, please click here for your Privacy Notice.
The term “merchant site” means any web-based marketplace platform to which our website is linked (each a merchant site), including:
Alipay Services are services provided by us and our affiliates (collectively, referred to as the Alipay Group) to facilitate payments in connect with online transactions on these merchant sites and are only available to registered members of the merchant sites. Please see here our terms and conditions for the Alipay Services.
We want you to understand:
The personal information that we process includes:
We collect your personal information when you browse our website (https://intl.alipay.com/), register as a User of Alipay Services, or login to your Alipay account to use our Alipay Services on a merchant site; or when you sell or provide products or services on one of the merchant sites using Alipay Services.
We also receive personal information about you from other sources, including
We combine information that we have about you from various sources including the information you have provided to us.
Please refer to How we use your personal information for more details.
We use your personal information for the following purposes:
We share certain of your personal information with:
See How do we store and protect your personal information? for information on how we keep your personal information secure when sharing it with others.
We will keep your personal information for as long as it is necessary to provide you with the Alipay Services or other purposes as set out in this notice. In addition, we may retain your personal information for a longer period (including after you are no longer a User), if it is necessary to comply with laws and regulations applicable to us.
We use a variety of security measures and technologies to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection and privacy laws and regulations.
Our service is not directed towards children under 13 years old nor does Alipay knowingly collect information from children under 13. If you are under 13, please do not use Alipay Services or submit any personal information to us.
If you are above 13 but below 16 years old, and where we have asked for your consent for collecting your information in order to provide services to you, you must ask your parents or guardian to read this Notice, and use our services or provide us with your information with prior express consent from your parents or guardian. If your guardian disagrees to your use of our services or provision of information to us in accordance with this Notice, please cease immediately the use of our services and notify us promptly so that we can take appropriate actions.
If you, acting as a guardian of a child, have relevant questions in respect of a child’s personal information, please contact us using the details set out in the Contact us section below.
The Alipay Services and our website may provide links to other websites and services (including other online merchant sites) for your convenience and information. These services and websites may operate independently from us. Linked services and websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for these websites’ or services content, any use of these services or websites by you, or the privacy practices of these services or websites.
We may change, amend or revise this Notice from time to time. We will notify you of any substantive or material change in this Notice by sending push notifications, e-mails or letters, by phone or by publishing announcements on our website(https://intl.alipay.com/).
In order to ensure that you receive our notification promptly, we suggest that you notify us promptly of any update to your e-mail address.
You can review this Notice at the home page of our website(https://intl.alipay.com/).
If you have questions or requests about the processing of your personal information, or need additional information, you can contact us by email at privacy@alipay.com or at our business address: Privacy Matters, 1 Raffles Place #59-00 One Raffles Place Tower One, Singapore 048616. Please provide us with your email address and the merchant site your query is related to.